| on the market.
The first and second realtors never made contact again. They'd left it up to us to contact them when we were ready. Realtor No 3 kept in regular contact with generic updates of the area and never pushed us to do anything. He simply signed off on each letter that when we're ready, he'd be ready.
The first realtor was totally disinterested in anything from the property to us as people, and the other, although innovative and motivated didn't exhibit empathy and curiosity about us - the owner's, and no follow up. Connection is so important and although the first two were very nice individuals, it was
something that was sadly lacking.
No 3 definitely got the job.
So why did he get the contract? Simply put, apart from keeping in regular contact, his knowledge and
experience, and never aggressively trying to get our contract:
He treated me (by this stage he was dealing directly with me) respectfully.
He was always available to speak via telephone.
He listened and understood what I wanted - nothing was ever a problem.
He showed genuine interest in us as people. Conversations often turned to unrelated matters and we spoke of family and our travels.
The one that clinched the deal was that he totally connected with |